Signing agreement to institutionalize the "Automation of Procedures for Handling Family Violence Cases" Project


In keeping with its efforts to enhance the family protection system at the national level and to strengthen its partnership and coordination with institutions concerned with the protection system, an agreement was signed today to institutionalize the "Automation of Procedures for Handling Family Violence Cases" Project at the national level.
The agreement was signed by Deputy Prime Minister for services and Minister of Education Dr. Mohammad Thneibat; Minister of Health Dr. Mohammad Al-Shayyab; Acting-Minister of Social Development Eng. Musa Al-Maaytah; Director of the Public Security Directorate Major General Atef As-Saudi; Mrs. Enaam Barrish, Director General of Jordan River Foundation; UNICEF Representative/ Jordan office Robert Jenkins; Deputy-Representative of the United Nations High Commissioner for Refugees (UNHCR)/Jordan Daniela Cicchella; NCFA Secretary-General Fadel Al-Hmoud; and Dr. Rajai Muasher Vice-chairman of NCFA Board of Trustees.
According to NCFA Secretary-General, the idea behind the automation project was inspired years ago by the directives of HM Queen Rania Al-Abdullah, Chairperson of NCFA Board of Trustees, to create mechanism for determining and addressing the gaps found in the national response system to family violence cases.
The project aims to institutionalize the immediate response procedures and the provision of services for family violence cases through an electronic system (standardized procedures for all violence cases, definite roles and responsibilities for relevant entities); connect all institutions involved in the provision of services and facilitate the referral and follow-up of cases among them (unified case file for all entities); ensure prompt and timely response of all national institutions to cases based on a participatory approach (an action plan that defines roles and responsibilities within a definite follow-up timeframe); and establish a national database to register, follow-up and evaluate cases.
The project is considered a national priority as it helps institutionalize work in the area of family protection and promotes a participatory approach among relevant institutions. It is to be noted that the implementation of the first phase of the project was funded by the Jordanian Government and United Nations Organizations in Jordan. The pilot phase was launched in 2012 to test the efficiency of the system, address any arising gaps and make the required adjustments accordingly.
The agreement determines the roles of the partners in the implementation and expansion of the project at the national level throughout the next five years. As such, all partners will bear their responsibilities; commit to the case management methodology as a basis for coordination, networking and case referrals when providing services; adopt and activate the electronic system as a basis for service delivery and case referrals for care-providing entities; and ensure the retention of trained staff to the best interest of the system. The National Team for Family Protection against Family Violence on the other hand will serve as a steering committee for the project. Moreover, a permanent technical committee representing all parties involved will be responsible for the project management.